Frequently Asked Questions
How long does it take my order to ship?
The band members actually package and send you your CD. We try to get everything right away, but with everyone on the road also making the music sometimes it can take up to 2 weeks.
When will I receive my order?
In the US we find that most orders are delivered within a week. International Shipments depend on so many factors that we really don't know. Some arrive in a couple of days, some several weeks. Let us know at info@moretango.org if you think it's been too long and we will try to get to the bottom of things.
What is your return policy?
We want you to be completely satisfied with your purchase. Items may be returned within 30 days of the shipping date for a refund.
The refund will be issued after we receive the item back and review its condition. Shipping and Handling fees are not refundable.
While most items are returnable, they are subject to the following guidelines:
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. If you are returning a product listed below, please check to make sure your return meets the conditions described.
Music must be unopened.
Books must be in their original condition.
Clothing must be unworn & unwashed.
No personalized items may be returned.
For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.
There’s a problem with my order! ¡Ayudáme!
Get in touch info@moretango.org The tango musician are here to help.